Frequently Asked Questions

Can I get my lyrics set beautifully, so I can gift them as a framed print?

Yes. Please send us a message with your order.

We can also add a QR-code to your design that will direct the person to their song.

Can I have my personalised song order set to a slideshow video if I send you the photos?

Yes. Please send us a message with your order.

Can I have my song published as an official release on streaming services like Spotify?

Yes. Please send us a message with your order.

Are the songs generated using AI / Artificial Intelligence?

We do not use Artificial Intelligence (AI).
Our songs are delivered by real artists for real people.
We offer a 100% authentic service. Songs by humans for humans!

We believe in supporting professional artists with their creative work because we value the quality and soulfulness of their craft.

There are other custom song companies online that you can consider if you want a cheaper, AI-generated song. It’s just not what we are about.

How much of my song order will be personalised?

Most songs are personalised fully – 100%.

There is also an option to request a ‘new song written from scratch’ – these are completely new songs written and recorded for you by our professional recording artists.

It all depends on the content you provide when you order the song. We personalise each song custom-made for you with the information you provide.

With each song order (apart from our ‘Quick Songs’ range), there are questions where you can provide us with information to enable us to personalise your song request – things like how you met, their name, what you love about them, the memories you share and even common phrases that you use. The more information you provide us with, the more personalised the final recording will be.

Will I get a chance to review the song before it is sent to the recipient?

Yes. All song-gifts are sent to the person who places the order. Then the person giving the gift can send it to the recipient at the exact time of their choosing.
If you are not 100% happy with the song, please get in touch with us immediately to resolve. We pride ourselves on exceeding your expectations, so it’s super-important to us that you are more than satisfied.

Can I get the song on a 'physical product', a CD for example?

Yes you can. Message us when you order and we will arrange this for you.

How can I become a songwriter for tuneriver?

We are very selective with our songwriters and want to make sure every member of our songwriting community fits our values and beliefs. We are always looking for reliable artists that can make a difference to people’s lives by sharing joy and delight through the gift of song.

If you’re interested in learning more about becoming a part of our songwriting community please contact us via info@tuneriver.com with the subject title: ‘New Artist’ and include examples of your work, website and social links.

Can you remake a well-known song released by someone else, but change a few words or lines to personalise it?

Due to copyrights with existing music, we are unable to make any covers or re-record an existing song and change a few lines to personalise it. It seems like a simple, easy task, but there are often multiple writers, publishers, and a copyright owner that you need to clear it with and that can cost a lot of money.

We’d be more than happy to take suggestions and look at creating a song with a similar feel as the artist you’d like and create a new, original song based on your stories and memories.

Please select ‘A New Song Written From Scratch’ at the checkout and add any musical references in the info you provide.

Why are some song-experiences cheaper/more expensive?

We’re keen to keep costs as low as possible for you, whilst offering great service and a unique gift experience and paying artists a fair amount for the creative work and talent they deliver.

We do not use Artificial Intelligence (AI). Our songs are delivered by real artists for real people.

We offer a 100% authentic service. Songs by humans for humans!

How long will my order take?

From the time you place your order, to the point where you have a completed personalised webpage with personalised song and personalised lyrics, takes 7 days.

This allows time for your new song to be written and to be taken into the recording studio to be professionally recorded for you, also for the personalised webpage and lyric sheet to be created for you.

Sometimes we can deliver the song quicker to meet a more urgent deadline, please request this at order stage and we can work with you and the artist to see if we can make it happen for you.

Will the personalised web page I send as a gift be available indefinitely?

No. The personalised web page will be live for 1 year.
The personalised song and personalised lyrics are downloadable, so those are yours to keep and share as you wish. Forever.

Do I own the copyright to the song?

The copyright to the song is owned by the artist/tuneriver, you will own a license to that song and each tuneriver song you buy comes with a user-license agreement. You are free to play the song and share it with people you know, just don’t try to re-sell it to someone else, because that would really not be the right thing to do!

Can I share my song on social-media or via my phone?

By all means! We love the connections that tuneriver songs bring.

Go ahead and share the love! We also encourage you to share the recipient’s response as it is often a beautiful moment that deserves to be captured – something that become a great memory for years to come.
When you do this, please tag us!
Facebook: @tuneriver
Instagram: @tuneriverofficial

There are social icons on the personalised page to help you share it with people you know. You can also download the song and lyric sheet to share this via phone as a text, WhatsApp or other social-media channels.